Grrr


Not happy with this company.
Fought with them over their technicians stripping all the bolts during installation,
2 years ago (how would we know until we wanted to move it?).
Weeks of fighting.  They tried not to deal with it.
Finally I got them to agree to remove and replace it BUT
they do not give a crap that it is sitting half disassembled (by their own technician)
in my studio and I cannot move my textiles in to begin work on them,

So no hurry on moving it.

BTW, never trust a company that goes by many many names.  They have a different company name for each group of people with whom I’ve spoken.

Well trained mouthpieces in the tradition of:
“I am so sorry you are having these issues.”
“I am so sorry this is not covered by your warranty…”  (It is.)
“I am so sorry for any inconvenience you are experiencing.”

I HATE CORPORATE SPEAK.
THREE MONTHS IT IS GOING TO TAKE THEM TO FIX THIS AND MOVE THAT DAMN MACHINE OUT OF MY STUDIO.

THREE FRICKING MONTHS.

Nick the technician was the only decent person I dealt with….

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About dkatiepowellart

hollywood baby turned beach gurl turned steel&glass city gurl turned cowgurl turned herb gurl turned green city gurl. . . artist writer photographer. . . cat lover but misses our big dogs, gone to heaven. . . buddhist and interested in the study of spiritual traditions. . . foodie, organic, lover of all things mik, partner in conservation business mpfconservation, consummate blogger, making a dream happen, insomniac who is either reading buddhist teachings or not-so-bloody mysteries or autobio journal thangs early in the morning when i can't sleep
This entry was posted in art journal, commentary, drawing, furniture, journal, painting, pen & ink, process, sketchbook, urban sketchers, watercolor, writing and tagged , , , , , , , , , , , . Bookmark the permalink.

8 Responses to Grrr

  1. Dan Antion says:

    That is ridiculous. I can remember when companies cared about their reputation. I guess those were the dark ages.

    I hope you’re finding a way to stay cool, Kate.

    Like

  2. Mireya says:

    the artwork does a good job of describing how you feel

    Like

  3. lois says:

    All these companies ever post is the stellar reviews. Three months is nuts.

    Like

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