Not happy with this company.
Fought with them over their technicians stripping all the bolts during installation,
2 years ago (how would we know until we wanted to move it?).
Weeks of fighting. They tried not to deal with it.
Finally I got them to agree to remove and replace it BUT
they do not give a crap that it is sitting half disassembled (by their own technician)
in my studio and I cannot move my textiles in to begin work on them,
So no hurry on moving it.
BTW, never trust a company that goes by many many names. They have a different company name for each group of people with whom I’ve spoken.
Well trained mouthpieces in the tradition of:
“I am so sorry you are having these issues.”
“I am so sorry this is not covered by your warranty…” (It is.)
“I am so sorry for any inconvenience you are experiencing.”
I HATE CORPORATE SPEAK.
THREE MONTHS IT IS GOING TO TAKE THEM TO FIX THIS AND MOVE THAT DAMN MACHINE OUT OF MY STUDIO.
THREE FRICKING MONTHS.
Nick the technician was the only decent person I dealt with….
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“Memory is more indelible than ink.”
Anita Loos, Gentlemen Prefer Blondes.
“I think not….”
Me… why I journal!
©D. Katie Powell.
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I teach architectural sketching,
art journaling (art+writing), creativity, watercolors.
That annoying loud-mouth editor/critic in your head? GONE! How great would that be?
That is ridiculous. I can remember when companies cared about their reputation. I guess those were the dark ages.
I hope you’re finding a way to stay cool, Kate.
No kidding…. We are okay — stayed in the studio as long as possible where we have A/C because no one has A/C in PNW in their homes! I am sktching from some of your images right now!
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Please try to stay cool. I look forward to seeing those sketches.
Your may be up tomorrow if I get the dang image taken!
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the artwork does a good job of describing how you feel
All these companies ever post is the stellar reviews. Three months is nuts.
Yes. It really is the worst customer service ever… I have yelled my head off.